Welcome & onboarding
Welcome
Hi [name], welcome to [business name]. Thanks for choosing us. You can reply here if you need help with [service].
Free writing resource
WhatsApp message templates for business
21 editable examples for appointments, orders, support and follow-ups. Find a message, copy it and replace every bracketed placeholder with your own details.
These are message-writing examples. Copying text does not send a WhatsApp message. WASender sending, scheduling and automation require registration and a suitable plan. These examples are not pre-approved WhatsApp Business Platform templates.
Showing all 21 examples.
Welcome & onboarding
Reply to an inquiry
Hi [name], thanks for asking about [product or service]. Here is the information you requested: [details or link]. What would you like to know next?
Support
Business hours
Thanks for contacting [business name]. We are available [days and hours, timezone]. Please share a short description of your question and our team will respond during those hours.
Support
Away message
Hi, you have reached [business name]. We are currently away and expect to respond by [time and timezone]. For an urgent issue, please use [verified contact route].
Support
Support acknowledgement
Hi [name], we have received your request about [issue]. Your reference is [reference]. Our next update will be by [time]. Reply here if you have more details to add.
Support
Support follow-up
Hi [name], following up on [issue or reference]. Has [solution] resolved the problem? Reply here if you still need help from [business name].
Appointments
Appointment reminder
Hi [name], this is a reminder of your appointment with [business name] on [date] at [time and timezone], at [location or meeting link]. Reply if you need to reschedule.
Appointments
Booking confirmation
Hi [name], your booking with [business name] is confirmed for [date and time, timezone]. Reference: [reference]. Details: [link]. Please let us know if anything changes.
Appointments
Reschedule request
Hi [name], we need to reschedule your appointment on [date]. Would [option 1] or [option 2] work for you? Please reply so we can confirm a suitable time. — [business name]
Orders & delivery
Order confirmation
Hi [name], thanks for your order from [business name]. Order reference: [reference]. Items: [summary]. We will share the next update when [next step]. Details: [link].
Orders & delivery
Dispatch update
Hi [name], your order [reference] from [business name] has been dispatched. Tracking: [tracking link]. Expected arrival: [estimate]. Please contact us if you need help.
Orders & delivery
Ready for collection
Hi [name], your order [reference] is ready for collection from [location]. Collection hours: [hours]. Please bring [required reference]. Thank you — [business name].
Orders & delivery
Delivery delay
Hi [name], we have an update on order [reference]. Delivery is delayed because [brief reason]. The revised estimate is [date or time]. Please reply if you need assistance. — [business name]
Sales follow-ups
Requested quotation
Hi [name], here is the quotation you requested for [product or service]: [link or details]. It is valid until [date], subject to [relevant terms]. Reply if you would like us to clarify anything. — [business name]
Sales follow-ups
Quotation follow-up
Hi [name], following up on the [product or service] quotation you requested on [date]. Is there anything you would like us to explain before you decide? — [business name]
Sales follow-ups
Demo reminder
Hi [name], your [product] demonstration with [business name] is scheduled for [date and time, timezone]. Join here: [meeting link]. Reply if you need to change the time.
Service updates
Service renewal reminder
Hi [name], your [service] with [business name] is due for renewal on [date]. Review the plan and renewal details here: [link]. Reply if you have questions before renewing.
Service updates
Planned maintenance
Hi [name], [business name] has planned maintenance for [service] on [date], from [start] to [end, timezone]. Expected impact: [details]. Updates: [status link].
Feedback
Feedback request
Hi [name], thank you for using [product or service] from [business name]. How was your experience? You can reply here or leave honest feedback at [link]. Your feedback helps us improve.
Message preferences
Confirm message preference
Hi [name], you asked for updates about [topic] from [business name]. Would you like to continue receiving these messages? Reply YES to confirm or STOP to opt out.
Message preferences
Opt-out confirmation
Your request has been received. [Business name] will stop sending these updates to this number. If you need help with an existing order or service, contact [support route].
No examples match that search. Try a shorter phrase such as “order” or “support”.
Turn a draft into a customer workflow
Replace all placeholders, verify dates and links, and test with a number you control. Send relevant messages only to recipients who have agreed to hear from you. Add an appropriate opt-out route to promotional messages and honour those requests.
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